100% Arrive Alive Guarantee
SHIPPING & DOA POLICY
- All Live stock orders are shipped Monday-Wednesday.
- No box will be shipped until confirmation from customer has been received.
- All boxes will be shipped via Fedex Priority Overnight.
- Tracking Number will be provided to customers through email.
- Flat Fee of $40 to AB, BC, SK,
- Flat Fee of $65 to NU, MB, ON, YT, NT
- Flat Fee of $80 to PE, NB, QC, NL, NS
- There is a $20 Box/Packing/Heat pack fee for all live animals.
- Free shipping on orders of $500+ (Before Tax)
- 100% arrive alive guarantee it's that simple!
- Must send an email with CLEAR photos (more the better) of DOA item in original
packaging within 2 HOURS of receiving your order to email@example.com.
- Cuddled Corals accepts no responsibility for death during or after your acclimation process.
- Your account will receive a credit for full amount of DOA item minus shipping costs.
- Cuddled Corals accepts no responsibility for DOA items due to shipping delays or lost boxes.
- Customer must open a claim with the Fedex shipping center if there are any issues.
-If you have any further questions regarding Cuddled Corals DOA Policy please reach out to firstname.lastname@example.org
- Cuddled Corals has a NO refund NO return policy on all sales of live animals including Coral, Fish, Invertebrates.
- Cuddled Corals is not responsible for shipping refunds under any circumstances.
- Cuddled Corals is not responsible for lost or delayed boxes due to weather or technical difficulties.